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Welcome
LAG Employees!

TM Services Inc. is committed to delivering quality & excellence in every aspect of our collaboration. 

Use the Clover Support button if you need to add/remove employees, are experiencing issues with a Clover device, or need receipt paper. 

Use the Connectivity & IT Support button if you are having WiFi issues or other difficulties connecting to the internet.

Use the Merchant Service Support button if you need help with merchant statements, chargebacks, Telecheck, or other processing issues.

FAQ
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Best Practices

Click the headings below for important information and best practices regarding your Clover devices and merchant processing.
  • Clover Station Duo/Solo
    Never share your 4/6-digit Clover passcode with other employees. Your passcode tracks best practices and allows managers to encourage employees on changes that can better help the flow of transactions. The Clover Station Printer uses thermal paper and does not require Ink. To change out the paper, pull open the door on the front of the device and follow the directions printed inside. If your device freezes, unplug the device from the wall for 30 seconds, restore power and boot the device. If you continue to experience issues, please reach out to Clover Customer Services at (855) 853-8340 or by clicking the Help button on your Clover device.
  • Clover Mini
    Clover Mini can connect to WiFi, LTE Cellular, or hard-wired via Ethernet cord. If this device freezes, reset the device by simply unplugging the power from the “hub” for 30 seconds. Never share your 4/6-digit Clover passcode with other employees. Your passcode tracks best practices and allows managers to encourage employees on changes that can better help the flow of transactions. The Clover Mini uses thermal paper and does not require ink. To change out the paper, please pull open the door on the front of the device and follow the directions printed inside.
  • Clover Flex
    Clover Flex is a mobile device that connects to the internet via WiFi and/or LTE (cellular service). Most issues with the Clover Flex can be resolved by resetting the device. To reset the Flex, hold down on the power button on the right side of the device until the clover symbol lights up on the screen (about 20 seconds), then release the button. Never share your 4/6-digit Clover passcode with other employees. Your passcode tracks best practices and allows managers to encourage employees on changes that can better help the flow of transactions. The Clover Flex uses thermal paper and does not require Ink. To change out the paper, pull open the door on the front of the device and follow the directions printed inside.
  • Clover Go
    The Clover Go requires an app to be used in conjunction with a smart phone. Please visit www.clover.com/app-download to get the app.
  • Clover Dashboard
    Coming Soon...
  • LOC SMS POS System (GLDS)
    For all customer service needs please reach out to GLDS by emailing service@glds.net, by phone at 1-800-400-1100, or by visiting gldsservice.com.
  • Surcharging
    Please ensure that Surcharging Disclosure Signage is displayed at the point of sale at all times. Debit card transactions do not incur a surcharge. When refunding a credit card transaction, the surcharge fee will be refunded only if the refund is processed from the original transaction. Independent refunds that are not connected to a transaction will not receive a refund of the surcharge.

Contact Us

Todd McKay

todd@tmservicesinc.com

248.480.3545

Jami Cannistraci 

jami@tmservicesinc.com

586.419.3523

TM Services Inc.

429 S. Main Street
Rochester, MI 48307

Are you interested in partnering with TM Services? 
Contact us using the form below!

 These materials were prepared by CardConnect TM Services Inc., an independent sales agent for CardConnect, LLC. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. CardConnect, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. CardConnect TM Services Inc.is a contracted reseller of the CloverTM Solution. This Web page or Web site is not an official page of Clover Network Inc., First Data, its subsidiaries or affiliated businesses.

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