Home / Merchant support
For current merchants
We're here to help
Send a support request and we'll get to work on it right away, or call Jami directly at 586.419.3523.
Clover device help
Clover Station Duo or Solo
If your device freezes, unplug it from the wall for 30 seconds, restore power and let it boot. If you still have issues, contact Clover Customer Service at (855) 853-8340 or tap the Help button on your Clover device.
The Station printer uses thermal paper and doesn't need ink. To change the paper, open the door on the front of the device and follow the directions printed inside.
Never share your 4- or 6-digit Clover passcode with other employees. Your passcode tracks your transactions so managers can coach the whole team.
Clover Flex
Clover Flex is a mobile device that connects to the internet over Wi-Fi and/or cellular (LTE).
Most Flex issues are fixed by resetting the device. Hold the power button on the right side until the Clover symbol lights up on the screen (about 20 seconds), then release it.
The Flex uses thermal paper and doesn't need ink. Open the door on the front of the device and follow the directions printed inside.
Clover Mini
Clover Mini is hard-wired with an Ethernet cable. If it freezes, unplug the power from the hub for 30 seconds. If you still have issues, contact your IT department or call us.
The Mini uses thermal paper and doesn't need ink. Open the door on the front of the device and follow the directions printed inside.
Clover Go
Clover Go works with an app on your smartphone. Download it at clover.com/app-download.
Surcharging reminders
Keep surcharge disclosure signage displayed at the point of sale at all times. Debit card transactions don't incur a surcharge.
When you refund a credit card sale, the surcharge is refunded only if you process the refund from the original transaction. Independent refunds that aren't connected to a transaction won't refund the surcharge.
Is my Clover device still supported?
Clover has ended support for several older devices. They no longer get software or security updates or technical support, and they can't be replaced if they fail.
To check yours, log in to your Clover web dashboard at clover.com/dashboard, go to Settings, then Devices, and look at each serial number. These serial number prefixes are end of support: Station (C010), Mobile (C020/C021), Flex (C041/C042), Mini (C030/C031), Station 2018 (C050), Station Duo (C053) and Mini 2nd generation (C032).
If you have one of these, call us and we'll help you upgrade.
Free, no obligation